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CONSUMER TRUST

Retail & E-commerce

Legal services for retail chains, e-commerce platforms, and consumer goods companies.

Navigating the Marketplace with Confidence

Retail and e-commerce businesses face unique legal challenges ranging from consumer protection laws to intricate supply chain contracts. We advise retail chains, e-commerce platforms, consumer goods companies, and franchise businesses. We help you build a compliant, scalable business that earns and keeps consumer trust.

Key Focus Areas

  • E-commerce PlatformsCompliance with E-commerce Rules 2020, seller agreements, and refund policies.
  • FMCG & Retail ChainsLegal metrology compliance (packaging rules) and shop establishment regulations.
  • FranchisingStructuring franchise models (FOFO/COCO) and drafting master franchise agreements.
  • Direct SellingCompliance with Direct Selling Rules, 2021 to ensure legitimacy.

Navigating Complexity

We assist with E-commerce regulatory compliance, including FDI norms and platform liability. Our team drafts comprehensive franchise agreements for expansion and handles consumer disputes effectively. We also focus on brand protection through trademark registration and enforcement against counterfeits.

Challenge 1

E-commerce regulatory compliance and FDI restrictions

Challenge 2

Consumer protection law compliance and dispute resolution

Challenge 3

Franchise agreements and retail expansion

Challenge 4

Trademark protection and brand enforcement

Challenge 5

Vendor and supplier contract negotiations

Challenge 6

Data privacy compliance for e-commerce platforms

Challenge 7

Product liability and consumer grievances

Frequently Asked Questions

Sellers must display the country of origin, total price (with breakdown), expiration date (for perishables), refund/return policy, and grievance officer details.